Exceed Expectations, Embrace Responsibility, Build Relationships
Primrose Education is committed to maintaining a quality management system designed to meet the requirements of ISO 9001:2015 (or any other applicable standard aligned with the Annex SL structure). Our quality management approach supports the purpose, objectives and operational context of the organisation.
Maintaining consistently high levels of service and workmanship that meet the expectations of our clients and stakeholders. Delivering quality outcomes and exceeding client expectations is central to our approach.
Ensuring all applicable legal requirements, codes of practice and regulatory obligations relating to our activities are fully met.
Working to reduce hazards and support the prevention of injury, ill health and environmental harm.
Providing the appropriate tools, equipment and resources to carry out work safely and effectively, while ensuring employees are properly trained and competent in their roles.
Ensuring all employees understand their individual responsibilities in relation to our quality standards and procedures.
Implementing and maintaining management systems that support continual improvement in the effectiveness and performance of our operations through a risk-based approach.
The principles outlined in this policy provide a framework for setting, monitoring and reviewing company objectives, targets and improvement programmes.
Customer service forms an essential part of our quality commitment. All employees who interact with clients or stakeholders are trained to ensure clear, professional and respectful communication at all times.
To ensure continuous improvement remains a core part of our operations, the quality management system is reviewed regularly by the relevant parties to ensure it remains appropriate and effective. The system is also subject to both internal and external audits on an annual basis.
